Terms and Conditions

1. About the Platform

Awii is a digital platform that acts as a smart intermediary connecting users with service providers and establishments operating in the medical and beauty sectors. The platform provides digital tools for browsing services, communicating with providers, submitting requests, making bookings, and completing available transactions.

Awii is not a medical or beauty provider and does not itself provide diagnosis, treatment, medical consultation, or medical or cosmetic procedures unless expressly stated otherwise.

2. Registration and Account
Users must provide accurate and up-to-date information when creating an account.
Users are responsible for maintaining the confidentiality of their login credentials.
Users may not use another person's account or create fake or multiple accounts for abusive purposes.
Awii may request verification of certain information when necessary.
Users are responsible for activities carried out through their accounts unless unauthorized use is established.
3. Use of the Platform

Users must use Awii only for lawful purposes and in compliance with the laws and regulations applicable in the Kingdom of Saudi Arabia.

Users are prohibited from:

Providing false information or documents.
Impersonating another person or representing an entity without authorization.
Publishing content that violates applicable laws or third-party rights.
Misusing or attempting to disrupt the platform.
Gaining unauthorized access to other users' accounts or information.
Using the platform for fraudulent or unlawful activities.
4. Services Available Through the Platform

Awii allows users to access services offered by qualified individuals and establishments operating in the medical and beauty sectors, according to the services available on the platform.

Service providers are responsible for the information they provide, the quality of their services, and compliance with applicable licensing, professional, and regulatory requirements.

Awii acts as a technology intermediary and does not replace the service provider or assume the provider's professional responsibilities.

5. Medical and Beauty Information

Users are responsible for providing accurate information to service providers when such information is required to provide the requested service.

Users should not rely on general information displayed on the platform as a medical diagnosis or personalized treatment recommendation.

Decisions relating to diagnosis, treatment, medical procedures, and cosmetic procedures remain the responsibility of qualified and licensed professionals and establishments.

6. Requests and Bookings
Users may browse available services and submit requests or make bookings through the available platform features.
Requests and bookings are subject to service availability and provider acceptance.
Users are responsible for reviewing the request details, appointment time, and information entered before confirmation.
Certain services may have specific cancellation or modification terms, which will be communicated when applicable.
7. Prices and Payments
Service prices are displayed based on information provided by the service provider or prices applicable through the platform.
Users must pay applicable amounts using the available payment methods.
Additional fees may apply to certain transactions and will be disclosed before payment is completed.
Electronic payments are subject to the terms and conditions of authorized payment service providers.
Refunds, when applicable, will be processed according to the service's cancellation and refund policy and the payment method used.
8. Cancellation and Refunds

Cancellations, booking changes, and refunds are subject to the terms specified for the relevant service or service provider.

Refund periods and conditions may vary depending on the nature of the service, its execution status, and the payment method used.

Awii does not guarantee a refund where the service or booking is stated to be non-refundable under the applicable terms disclosed before the transaction is completed.

9. Ratings and Reviews

The platform may allow users to rate services and service providers and submit reviews.

Users must ensure that reviews are based on genuine experiences and do not contain abuse, defamation, misleading information, or unlawful content.

Awii reserves the right to review or remove content that violates the platform's Terms and Conditions.

10. Service Provider Responsibilities

Service providers are responsible for:

The accuracy of their personal, business, and professional information.
Obtaining and maintaining all licenses and permits required for their activities.
The accuracy of service descriptions, prices, and appointment availability.
The quality of services provided to users.
Compliance with applicable laws and professional standards.
Handling user information in accordance with applicable legal requirements.
11. Intellectual Property

All intellectual property rights relating to Awii's design, logo, content, interfaces, software, and materials published through the platform are owned by Awii or its authorized licensors.

Users may not copy, modify, reproduce, republish, distribute, or commercially use such materials without prior written authorization.

These Terms do not grant users ownership rights in any platform content or software.

12. User-Generated Content

When users upload photos, text, reviews, or other content to the platform, they confirm that they have the right to use such content and that its publication does not violate the rights of others.

Users grant Awii the right to use such content to the extent necessary to operate the platform and provide its services, subject to the Privacy Policy and applicable laws.

13. Account Suspension or Termination

Awii may suspend, restrict, or terminate an account if the user violates these Terms, misuses the platform, or engages in activities that may harm the platform, its users, or service providers, subject to applicable procedures and laws.

14. Limitation of Liability

Awii takes reasonable measures to maintain the quality and availability of the platform. However, it does not guarantee that the platform will always be available without interruption or completely free of technical errors.

Awii is not responsible for damages resulting from the actions or errors of service providers, their failure to comply with applicable requirements, or inaccurate information provided by users or service providers.

15. Privacy and Data Protection

The collection, processing, and use of personal information are governed by Awii's Privacy Policy, which explains the types of information collected and how it is used and protected.

By using the platform, users acknowledge that they have reviewed the applicable Privacy Policy.

16. Changes to These Terms

Awii may update these Terms and Conditions from time to time to reflect changes to the platform, services, or applicable regulatory requirements.

Updated versions will be published through the platform's official channels. Continued use of the platform after an update means that the updated Terms will apply.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia, subject to the jurisdiction of the competent authorities and courts in the Kingdom.

18. Contact Us

For questions, comments, or inquiries regarding these Terms and Conditions, users may contact Awii through the official communication channels available on the platform.